Bank branches are a key pillar in the revenues and sales of the bank. They provide physical awareness and customer proximity for clients who prefer a face-to-face meeting to discuss their financial needs and aspirations.
The problem is that the opening hours of these branches are no longer relevant to the average work schedule. There are efforts towards appointments during the evening hours and weekends, but the relation between supply and demand is still skewed.
What if banks were to move towards physical branches that are open around the clock? Instead of having 3 branches with the same opening hours, choosing to have 1 cluster branches with 2-3 teams that work in shifts.